Refund

Refund Policy

RYZE organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to ryzegrove.shop.

eligibility at RYZE
For purchases made through ryzegrove.shop, RYZE applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How RYZE handles order problems
RYZE publishes this order problems guidance for customers using ryzegrove.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

RYZE: refund timing
For RYZE customers at ryzegrove.shop, this section explains refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

starting a request at RYZE
For RYZE customers at ryzegrove.shop, this section explains starting a request. When requesting a return or exchange, contact us at support@ryzegrove.shop before sending the item. Once the request is approved, RYZE will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at RYZE to support
For purchases made through ryzegrove.shop, RYZE applies the following guidance on support. For return or exchange assistance, contact support@ryzegrove.shop or 512-771-8679.

Details from RYZE on exceptions
The following exceptions guidance applies to the RYZE storefront at ryzegrove.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

RYZE: condition of returns
For purchases made through ryzegrove.shop, RYZE applies the following guidance on condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: RYZE
Brand name: RYZE
Email: support@ryzegrove.shop
Phone: 512-771-8679
Physical address: 95 N 10th St, Phoenix, Arizona, 85034, United States